Call monitoring is the process of barging into live calls which a representative is going through. You can sit in on a call and listen to all the conversation followed by agent and customer. The main objective is to enhance the efficiency of communication and customer service.
Monitor the conversation of your executive on calls. As a team leader, join calls with just a click of a button, and start an eavesdrop.You don’t need to be at a desk with your agents, you can open an online portal anywhere.
You can listen to live calls. Listening to your customers will make you learn about issues and convictions. It helps you understand what they want. You will also get a better sense of customer satisfaction with this tool.
You can listen to live calls. Listening to your customers will make you learn about issues and convictions. It helps you understand what they want. You will also get a better sense of customer satisfaction with this tool.
All live calls are visible to the team leader. He will have all the details of calls in real time.
Get connected to an agent during a live conversation with a customer. Customers would not know about you.
Get involved in a live ongoing call between executive and customer. Talk to the customer immediately when your executive is unable to answer specific questions.
Listening to all the calls parallelly is not possible. For maintaining the Quality Assurance process, the software automatically records and stores it.
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