IVR Service in Pune
Interactive voice response (IVR) is an automated voice system that collects and analyzes information about the calls and provides a path for further communication based on that information. We provide best IVR services in Pune. IVR provides machine-to-machine communication and your call is coordinated accordingly. Using IVR solutions is the best way to receive suitable calls in an effective way and to avoid manual dealings.
Advanced Features of IVR Service in Pune
Call Masking
Ensure privacy between you and your customers by hiding your private number behind a virtual number.
Automatic Call Routing
Get input about the customer's requirements, and routes call automatically to the correct department.
Call Recording
Keep your customer's call recording to resolve on-call disputes and train your team with these tapes.
Sticky Agent
Invest in an IVR and reduce the human error rate with this business process's voice greeting inculcation.
Call Tracking
Also, track your business calls and get a detailed analytical report about the missed and received calls all day.
Virtual Receptionist
Invest in an IVR and reduce the human error rate with this business process's voice greeting inculcation.Benefits of IVR Solutions
Make your Call professional
Play a professional welcome message on your business phone; An IVR system can also help personalize customer greetings in regional languages. Standardize customer service: IVRs help automate basic and generic customer inquiries; Using an IVR, you can resolve many customer inquiries without interacting with the customer service representative.
What is an IVR?
Interactive voice response (IVR) is a cloud telephony solution where a professional automated voice greets the callers every time. It routes calls to the correct departments depending upon the callers' input. Also, callers drop a voicemail note after working hours.
Increase first contact resolution
IVR significantly improves first contact resolution because callers are always directed to the agent who can best meet their needs or the relevant department. The agent who receives the call will be more able to answer the caller's problem and be less likely to pass the call to other agents. Increase the efficiency of customer service Agents working in an organization that uses an IVR are more competent at solving specific problems and meeting the clients' particular needs. The result is an increase in the efficiency of customer service.
Handling a high volume of calls
IVR systems help companies to take a high volume of calls. Callers can be routed directly to the correct department. Prioritize customer calls - IVRs allow you to prioritize customer calls based on customer inquiry. This way, you will never lose a high-value customer due to slow response time or customer service deficiency.
Reduce operating costs
IVR systems will replace a receptionist or customer service agent who answers calls and directs them to agents. They're also very affordable, increase efficiency, and lower operating costs, so the ROI is enormous. Increase professionalism With the IVR system, you can also greet your customers very professionally and make it seem like you have more departments and employees than you have.
Increase customer satisfaction.
When your IVR is easy plus reliable, it will never direct your customers to the wrong department or an agent who can't solve their problems. Increase the efficiency of agents and the company Agents who work at a business with an IVR are more adept at addressing specific issues, are less likely to consult with colleagues or a manager, and are also less likely to transfer the call to another agent. It turns into a significant rise in the efficiency of agents and companies.
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