IVR is like a virtual receptionist for your customers that works 24x7. With it, customers can connect to the agents irrespective of their geographical location and time. It enables them to drop a voicemail note after office hours when no agents can answer the calls.
IVR will transfer calls to the correct departments with no speed and accuracy compromises. Unlike the traditional PBX system, there would be no call holding process. All this performs well with no human intervention that results in zero error. Thus, it makes a perfect customer-calling experience.
Call MaskingEnsure privacy between you and your customers by hiding your private number behind a virtual number.
Automatic Call RoutingGet input about the customer's requirements, and routes call automatically to the correct department.
Call RecordingKeep your customer's call recording to resolve on-call disputes and train your team with these tapes.
Sticky AgentInvest in an IVR and reduce the human error rate with this business process's voice greeting inculcation.
Call TrackingAlso, track your business calls and get a detailed analytical report about the missed and received calls all day.
irtual ReceptionistInvest in an IVR and reduce the human error rate with this business process's voice greeting inculcation.
Interactive voice response (IVR) is a cloud telephony solution where a professional automated voice greets the callers every time. It routes calls to the correct departments depending upon the callers' input. Also, callers drop a voicemail note after working hours.
IVR system is an advanced technology that allows users to collect information over a phone system with no manual assistance. The system receives the caller's inputs by pressing phone keys or the voice inputs. To know more, kindly refer to our support team. They will guide you to everything in detail without any charge.
No matter which industry you belong to, you can use this powerful solution. The drive can be education, healthcare, retail & ecommerce, finance, real estate, and more. Also, BuzzDial services are much easier when you need it.
BuzzDial provides an advanced IVR system for your business with some great features such as call routing, CRM integration, toll-free number, Live call reports, and more.
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